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More accessible journeys for DLR customers as trial underway

  • May 17, 2024
  • 2 min read
More accessible journeys for DLR customers as trial underway

TfL and KeolisAmey Docklands (KAD) have launched a six-month trial to help make journeys on the DLR more accessible. The new Access DLR trial aims to enable customers to travel who may otherwise encounter barriers.

DLR customers will be able to pre-book an available timeslot for assistance with their journeys online or by phone at least two hours before their journey for travel seven days a week between 07:00 and 19:00. Short-notice requests can also be made by phone for travel assistance less than two hours before a customer’s planned DLR journey and these will be subject to staff availability at the time of travel.

Customers with a confirmed booking will be met at the start of their DLR journey (or other requested location on the network) by clearly identifiable Access DLR staff, who can accompany them throughout their DLR journey to provide the requested travel support.*  Feedback will be gathered throughout the trial on how the service works, hours of operation and potential demand for the service beyond the six month trial.

Access DLR is open to anyone aged 18 and over who requires assistance to travel, covering a wide range of needs including mobility, visual impairments and mental health. Users will not be asked for any proof of disability to use the service.

This trial follows other major improvement projects for DLR services with new trains set to start to be introduced by the end of 2024. TfL is introducing 54 new trains to the DLR fleet to replace the oldest trains, some of which are over 30 years old. This will help improve the frequency and reliability of services and offer better facilities for those with mobility impairments and accessibility needs. The new trains feature spacious and more accessible walk-through carriages, three multi-use areas for large items like prams and luggage, in addition to three dedicated wheelchair spaces and improved audio and visual real-time travel information.

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